A Report On Zie Energy - 1414 Words

Zie Energy is one of the biggest retail businesses. It has acquired the Port Energy and William Energy retail business. It has shown significant growth in this business in last 15years. Due to growth in customers and increase in business processes It is facing different challenges but getting opportunities to grow further also. Need of technological advancement and integration has become prime priority of Zie Energy since 2012 when they first launched its Retail Transformation Project, which is still in stage of planning due to certain technical and logistical challenges. Now the management has decided to implement a new system and business processes to make sure that the transition from old separate systems to one integrated system is†¦show more content†¦Therefore the needs and wants of customers are at prime level. Their satisfaction is our basic objective. Our customer service consultants should be well-trained to understand customers’ issues and help them to get solutions on the go with in no time without giving them more hassle. Australian Business Law: which includes Trade Practices Act and State Consumer Legislation are also assisting by protecting employees and customers rights at the same time these laws protects business operators. Contract Law is also guarding the rights and obligations of consumers and business operators. Australian Consumer Law: the Australian consumer law (ACL) is a national law which cover consumer protection and fair trading. It applies to all Australian businesses and in each state and territory. Australian Competition and Consumer Commission: The ACCC is promoting competition and fair trade in Australian markets to benefit not only consumers and community but businesses also. They make sure that the consumers and businesses follow the Australian competition, fair trading and consumer protection laws. National Consumer Credit Protection Act: Australian national consumer credit protection act laws are protecting consumers at higher level. These laws cover home loans, personal loans, credit cards, consumer leases, pre-arranged over drafts and line of creditShow MoreRelatedInformation Of A Zie Energy Company Essay763 Words   |  4 PagesThis report provides the information of a Zie Energy company which is based on energy distribution. In this report we discussed the challenges in call centre operators which are acquired by the inconsistency in Data collection and processes. Introduction: The Zie Energy Company is based on energy distribution. It is one of the largest energy retailers in Australia. The growth of the company has brought with both opportunities and challenges. Inconsistency in data collection and processes createdRead MoreRetail Based Energy Distribution Company1224 Words   |  5 PagesZie is retail-based energy Distribution Company based in Melbourne. 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Since Zie encountered inconsistent data collection and process problems, Retail Transformation projectRead MoreThe Energy Is Fast Growing Customer Base Since Past 15 Years Essay1770 Words   |  8 PagesIn This Case Study They shows the Zie Energy is Fast Growing Companyin customer base since past 15 years. In the past 2 years, Zie customer base increased by 1.6 million and become a largest retailer. After they got challenges for call center operators who often needed to resolve customer enquires regarding gas, electercity,or solar bills. So, in 2012 they launched the retail transformation Project. This Project is very helpful for customer because it helps to find out the each customer detailsRead MoreIgbo Dictionary129408 Words   |  518 Pages1904 Ganot published an English, Ibo and French dictionary, based on the Onitsha dialect, and in 1907 Zappa published a French-Igbo dictionary based on a Western Igbo dialect. Northcote W. Thomas devoted four of the six volumes of his Anthropological report on the Ibo-speaking peoples of Nigeria to language, three of them being essentially lexicographic. Part II (1913) consists of an English-Ibo and Ibo-English dictionary, based on the Awka and Onitï€ ¬sha dialects. It has a rather complex and non-phonemic